1. Who we are
This website — flytippingresponse.co.uk — is operated by Risk Secured Ltd, trading as Critical Intervention Team (CIT). References to "we", "us" or "CIT" in this policy mean Risk Secured Ltd.
Risk Secured Ltd is the data controller for personal data collected through this website.
- Company: Risk Secured Ltd
- Trading name: Critical Intervention Team (CIT)
- Registered address: West Midlands, England
- ICO Registration: TBC — to be updated on registration
- Contact: info@risksecured.co.uk / 0121 751 9038
2. What data we collect
2.1 Contact and enquiry forms
When you submit a contact form or incident report on this website, we collect:
- Your name
- Your email address and/or telephone number
- The location of the incident you are reporting
- Any information you provide in the free-text message field
2.2 Intelligence tip-offs
If you submit a fly-tipping intelligence tip-off through this website, we collect the information you provide — which may include vehicle registration marks, suspect descriptions, location details and any photographs or documents you attach. You may submit tip-offs anonymously; we do not require you to identify yourself.
2.3 Telephone calls
When you call our operations line (0121 751 9038), calls may be recorded for quality, training and evidential purposes. You will be informed at the start of any recorded call.
2.4 Website usage data
We collect standard website usage data through analytics tools, including pages visited, time on page, referral source and device/browser type. This data is aggregated and does not identify you individually.
3. Legal basis for processing
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Responding to your enquiry or incident report | Legitimate interests (Article 6(1)(f)) — providing the service you have requested |
| Intelligence tip-off processing | Legitimate interests — prevention and detection of crime; public interest in waste crime enforcement |
| Call recording | Legitimate interests — quality assurance and evidential record |
| Website analytics | Legitimate interests — improving website performance |
| Legal proceedings and regulatory submissions | Legal obligation (Article 6(1)(c)) and legitimate interests |
4. How we use your data
We use the personal data we collect to:
- Respond to your enquiry and provide the services you have requested
- Co-ordinate the deployment of security, investigation and clearance services to your site
- Prepare and submit intelligence reports to the Environment Agency, police, or the Joint Unit for Waste Crime where relevant
- Produce documentation packages for insurance and legal proceedings
- Comply with our legal obligations as an operator in the security and waste crime sectors
- Improve this website and our services
5. Who we share your data with
5.1 Operational partners
Where we engage operational partners to deliver services — such as our licensed waste clearance partner — we share only the personal data necessary to co-ordinate the service. Our clearance partner is:
- PBM Contractors, 15–17 Green Lane, Small Heath, Birmingham, B9 5BU
5.2 Enforcement agencies
We may share intelligence and evidence with the Environment Agency, police forces, the Crown Prosecution Service and the Joint Unit for Waste Crime as part of our investigation and prosecution support services. This sharing is necessary for the prevention and detection of crime and is in the public interest.
5.3 Technology providers
We use the following third-party services which may process personal data on our behalf:
| Provider | Purpose | Location | Safeguards |
|---|---|---|---|
| Formspree | Contact form processing | USA | Standard Contractual Clauses (SCCs) |
| Google Analytics | Website analytics | USA | SCCs; IP anonymisation enabled |
5.4 Legal requirement
We may disclose personal data where required to do so by law, court order, or at the request of a regulatory authority.
6. How long we keep your data
| Data type | Retention period |
|---|---|
| Enquiry and contact form submissions | 2 years from last contact, unless an active case is ongoing |
| Intelligence tip-offs | 5 years, or until the associated investigation or prosecution is concluded |
| Call recordings | 12 months |
| Investigation and case files | 7 years from conclusion of case |
| Website analytics data | 26 months (Google Analytics default) |
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Access: You can request a copy of the personal data we hold about you
- Rectification: You can ask us to correct inaccurate data
- Erasure: You can ask us to delete your data in certain circumstances
- Restriction: You can ask us to restrict processing of your data
- Portability: You can ask for your data in a portable format
- Objection: You can object to processing based on legitimate interests
Note that some of these rights are subject to limitations where processing is necessary for law enforcement purposes or legal proceedings.
To exercise any of these rights, contact us at info@risksecured.co.uk. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies
This website uses the following cookies:
| Cookie | Purpose | Type |
|---|---|---|
| Google Analytics (_ga, _gid) | Website usage analytics — aggregated and anonymised | Analytics |
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use this website.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. This website uses HTTPS encryption for all data in transit.
10. Children
This website is not directed at children under 16 years of age and we do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. We encourage you to review this page periodically.
12. Contact us
For any questions about this Privacy Policy or how we handle your personal data:
- Email: info@risksecured.co.uk
- Telephone: 0121 751 9038
- Post: Risk Secured Ltd, West Midlands